ReturnConnect: Streamlining Pharmaceutical Returns ReturnConnect is a web-based supply chain management system specifically designed to facilitate the return of pharmaceutical products, including expired or indated items, damaged goods, recalls, exception returns, and products related to patient circumstances such as passed away or discontinued treatment. It also handles returns for terminated sales representatives and undeliverable products. ICS has now implemented Multi-factor Authentication for all user accounts. Simply click the Login button below and use your email address to log in. For additional assistance, review the MFA User Guide.